All orders before 2:00pm PST are processed the same business day upon placing your order and receiving confirmation. You will receive another notification when your order has shipped along with tracking information for your package.

Shipping timeframes for pre-ordered items are provided on pre-ordered products. Pre-ordered items will be shipped when they become avaiable and

Depending on your location, North American orders should arrive approximately 3 to 9 business days once your items are picked up from our warehouse.

We currently offer flat-rate and free shipping options to the US and Canada.

• 🇨🇦 Free shipping on all orders $100+
• 🇺🇸 Free shipping on all orders $75+

Please refer to the checkout page in your shopping bag for accurate fees.

The prices shown on the website do not include applicable taxes, duties, or shipping fees.

If total order value exceeds $800 USD, and depending on where your shipping location is, your country’s customs office may impose import fees, declaration fees, import duties (tariffs), and/or taxes. For all orders, fees required for customs clearance are the sole responsibility of the customer and may be charged upon arrival.

For more information on customs, duties, taxes, and other import charges, please contact your local customs office.

COOLIQ currently offers flat rate and free shipping options to the following countries:

• United States
• Canada
• Australia
• United Kingdom

We're actively growing and expanding our shipping capabilities, so if you don't see your country listed, feel free to email hello@cooliq.com to get the shipping and sipping started in your destination.

If your package gets returned to us, we will refund your order. We are unable to resend returned packages at this time.

If the order has not been confirmed, please email hello@cooliq.com ASAP and we will do our best to update the shipping address.  If the order has already been fulfilled, we are unable to change your address. 

No, we unfortunately will not be able to issue a refund if the original address was incorrect / insufficient.  

Please note, COOLIQ is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims. If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact hello@cooliq.com as your package may be lost.