FAQs

How Can We Help?

GENERAL

Are COOLIQ products eco-friendly?

Building a sipping experience is not all we're good at. We create our products responsibly and with materials that last. Our BPA free and reusable BevChillers are constructed with the highest quality 18/8 stainless steel and premium food-grade silicone. This ensures our community is equipped to experience each sip today, tomorrow and when ever the next adventure arises.

Where can I buy COOLIQ products?  

You can shop for COOLIQ online, directly on the website you're on!

We don't currently work with any third party resellers, but we're working hard to be available in your favorite local stores. Sign up for our newsletter at the bottom of this page to discover the exciting things we're working on!

Where are COOLIQ products made? 

Our products are designed in Vancouver British Columbia and responsibly made in Asia. We manufacture our products at the highest quality possible with an FDA/LFGB approved process.

PRODUCT INFORMATION

How do I open a bottle using CapTrapTech?

CapTrapTech is integrated on the bottom of our BevChiller Bottle. The feature is universally designed to make opening your favorite flavors easier than ever. Visit our technology page for more information and a video on how it works.

What beverages fit in the BevChiller Bottle?

The BevChiller fits most standard US 12oz and Canadian 330ml glass bottles. You can view our fitment page here.

We have an exciting product roadmap with many new designs. Let us know what product you would like to see next by joining as a COOLIQ VIP here.

Can I use the BevChiller Bottle as a cup?

Yes! All our products are triple wall vacuum insulated and designed to ensure that you're equipped to experience each sip and every moment. Don't let an awkwardly shaped bottle hold you back, just pour and sip directly from the BevChiller.

What is SlimThick design all about?

Whether you prefer that soft touch feeling or a slimmer grip size, our proprietary SlimThick design provides versatility like no other.

  • Mix and match silicone sleeves
  • SoftTouch for added grip
  • Have smaller hands? Remove SoftTouch sleeve for a slimmer grip size
  • Designed for soft placement and surface grip
  • Designed to fits all cupholders

Do COOLIQ products sweat?

The BevChiller is a double-wall vacuum insulated design that will keep your beer, cider or wine cooler icy-cold until the last drop, so it will not sweat or result in condensation on the outside.

This condensation free design keeps your hands dry and warm while making for perfect beverage coaster.

How do I clean the SoftTouch sleeve?

Spot clean or wipe with a damp cloth. You may also put the SoftTouch sleeve in the dishwasher* after removing it from your BevChiller.

SHIPPING, RETURNS AND WARRANTY

Do you offer warranty?

COOLIQ offers a limited lifetime warranty on all products purchased from the site cooliq.com. The warranty covers the repair or replacement of any defective parts. Our warranty does apply to the ordinary wear and tear, paint chipping, lost/theft or misuse of the products. Warranty claims are up to the discretion of COOLIQ Inc. and can be submitted through our warranty portal here.

Where do you ship ?

COOLIQ currently offers flat rate and free shipping options to the following countries:

  • US
  • Canada

We're actively growing and expanding our shipping capabilities, so if you don't see your country listed, feel free to email hello@cooliq.com to get the shipping and sipping started in your destination.

What is your return policy?  

COOLIQ is happy to accept returns for new, unused products within 30 days of the shipment date. You can learn more about our return policy at cooliq.com/return-policy.

BRAND

I'm new here, how do you pronounce COOLIQ and where does the name come from? 

Yes, its true that a lot of COOL IQ has gone into the design and engineering of our products but we pronounce it COOL-LIQ.

PAYMENTS

What payment types will be accepted?

All major credit cards, Paypal, Shop Pay, Google Pay and Apple Pay.